Oticon has been a world leader in hearing care since 1904. Since then, Oticon has delivered state-of-the-art hearing aids to people around the world. To maintain high quality, they undertake multiple clinical tests on their hearing devices every year.
Oticon was using outdated methods of data collection, which included paper-based forms, and survey software. They faced challenges with missing data, lack of data transparency, regulatory compliance, and often spending too much time on transcribing data. To address these challenges Oticon needed a solution that could minimize and/or eliminate the use of paper, help improve compliance with industry standards and regulations and be easy to use.
Having implemented SMART-TRIAL, Oticon has reported improved overview, internal communication, data security and compliance rates. In addition to enabling better compliance with regulations, an estimated return on investment (ROI) was 136% in the first 24 months, and over 270% after two years. Additionally, the number of hours, spent on printing and transcribing data was substantially reduced and over 199 days a year are saved on data management.
We've managed to cut weeks’ of work out of clinical tests simply by being more efficient in the way that we collect and manage data, with additional benefits of data being of a higher quality and error-free which will help us drive our products faster to market